Connected apps

Open Settings › Connected apps from your name at the foot of the rail. The page groups the apps you can reach: Needs your sign-in, Ready to use, and a collapsed Unavailable for apps switched off or not set up yet. Each card describes the app in a sentence. Nobody else sees or changes your connections.

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1. 1 Needs your sign-in — apps that act as you.
2. 2 Not connected — Connect opens the provider’s sign-in.
3. 3 Couldn’t connect — the reason, and a way to retry.
4. 4 Needs sign-in again — Reconnect.
5. 5 Status, when you connected, and who it signs in as.
6. 6 Permissions you granted when you signed in.
7. 7 Allow all, Read-only, Block all.
8. 8 Makes changes and Always ask — per tool.
9. 9 Disconnect.

Connected apps with the apps grouped by state on the left and one app's sheet open on the right

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Two kinds of app

The app runs on	What you do
A credential your organisation holds	Nothing. Its card reads Available and Ready to use, with Manage tools to switch off tools an agent may otherwise use for you.
Each person’s own sign-in	Connect opens the provider’s sign-in, or Not ready yet shows while your administrator is still setting it up.

Connect an app

Choose which tools agents may use

Manage tools lists each tool with what it does, whether it makes changes and whether it asks you before each use, plus Allow all, Read-only and Block all. A switch saves as you flip it; if saving fails it moves back and says why.

Documents pulled into a knowledge base from SharePoint come from the organisation’s own credential and need no connection of yours — see Add a SharePoint folder.

Disconnect

Disconnect asks first, then withdraws what the portal holds, and agents stop using the app for you until you connect again. Anything already done with it stays done and is in the audit log, and connecting again starts a new sign-in.